Regulatory Information

QRL Financial Services is a division of First Federal Bank, which is regulated by the Office of the Comptroller of the Currency.

Office of the Comptroller of the Currency
Customer Assistant Unit
1301 McKinney Street, Suite 3450
Houston, TX 77010
P: (800) 613-6743

Have a complaint?

Have you had an interaction with QRL Financial Services that you feel could have gone better? We want to understand what happened. QRL Financial Services is committed to be the best at serving our customers, and we want to be sure that your concerns are addressed.

Call (888) 766-4734. We're available Monday through Friday from 8 am to 5 pm CT.

Mail us at:

First Federal Bank
4705 W US Highway 90
Lake City, FL 32055

Or, use this form to contact us.

Speak with a Loan Coordinator now!

888-766-4734

We have worked with secondary market lenders in the past, but we never had the level of service that our loan coordinator and QRL Financial Services provide. His patience with me and his knowledge of the product are amazing!

Debi Bretherick
Branch Manager
Listerhill Credit Union

With QRL Financial Services' exceptional service and efficient processes, we saw a substantial increase in loan volume in a very short period of time. We found that they provided everything we needed all bundled in a nice neat package, and were a perfect fit for us.

Sheri Dishner
Loan Services Manager
UT Federal Credit Union

The team at QRL Financial Services is truly exceptional in this industry. The staff make us feel like part of the team, not just another broker. We believe exceptional service is the key to our success, and it is a pleasure to have a partner that has the same philosophy.

Carolyn MacIntosh
VP, Senior Mortgage Lender
Carolina Alliance Bank

QRL Financial Services' loan coordinators are professional, friendly, knowledgeable, extremely helpful, and continue to go above and beyond. Their professionalism reflects well upon my credit union and helps us maintain our commitment to a high level of service.

Steve Pflugh
Mortgage Loan Officer
Stark Federal Credit Union

I appreciate working with QRL Financial Services' appraisal coordinators. They're always so accommodating and courteous. Thank you for your loyalty to us, and thanks for being so great to work with.

Jim Paulson
Appraiser
Springer Appraisal Associates, Inc.

No other lender provides us with the flexibility that QRL Financial Services does. Whether we are selling a loan or holding a loan in our portfolio, the use of their technology and the assistance from my dedicated Loan Coordinator makes the process easy and efficient.

Stan Allen
Director of Mortgage Services
Resource Bank